Shipping
Order Processing Time
Please allow 5 to 7 business days to process your order. If your order is placed after business hours or on a holiday, the processing time starts the next business day.
Business Days & Hours
Hours of Operation
Mon - Fri - 9:00 am - 5:00 pm (CST)
**Closed All Federal & State Holidays**
US Postal Service must be used when shipping to P.O. Boxes and APOs/FPOs.
Orders being sent to P.O. Boxes and APOs/FPOs addresses must be shipped via the United States Postal Service. Priority delivery options (2nd Day service) is not available.
Cancellation Policy
Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot cancel an order if it's still in the 3-5 business day processing window.
Return Policy
Due to COVID-19, we are currently only excepting exchanges. All sales are final. If our product doesn't work for you, return the unworn product with the tag on within 10 Days of delivery. Please email theebeekeeperbae@yahoo.com with your tracking number, pictures of the item, and contact information.
Lost/Stolen Packages
We are not responsible for lost or stolen packages, if the USPS or tracking indicates the package was delivered, we will not reship orders that have been lost or stolen.
Please contact your mail carrier.
Restricted Items
The US Department of Transportation (DOT) restricts certain items from being shipped by air if they could contribute to an onboard fire or another mishap. These items include aerosols and alcohol-based products such as pressurized spray cans, fragrances, and nail enamels. We're committed to getting you your order as soon as possible, but we also want to do it safely and responsibly, in compliance with DOT rules. That's why we require orders containing one of these items to be shipped via Standard Delivery only. Unfortunately, we cannot ship restricted items to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands or APO/FPO addresses. If your order contains one of these items, you must choose Standard Delivery for your order.
Damaged Items
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the items in your shipment, please send an email including your number and pictures to theebeekeeperbae@yahoo.com; Monday through Friday. Our customer service representatives will be happy to assist you.
Insufficient Address
If your order is returned due to insufficient address, you will be responsible for paying the re-ship fee. A refund will NOT be granted.